Kristine Visanen

Oppenheimer Funds helps financial advisors run their businesses. I worked on the logged in portal experience to help advisors buy, sell, and trade on behalf of their clients. The journeys were complicated, as advisors all run their businesses differently. We did research to uncover the main actions advisors wanted to take (view client pages and buy, sell, trade) and made it easy for them to perform these on their own. This not only helped advisors, but was a large cost savings for the company as it required less customer service hours.

My role: user studies, user research and testing, wireframes, iteration and ideation, working with stakeholders, working with product and technology using agile methods, presenting designs to stakeholders.

This was a concept for a finance homepage. I came up with a few ideas of how to refresh a traditional look and feel. By using components and section layouts, the layout becomes more modular and able to scale correctly.

My role: wireframes and visual design

I spent time coming up with ideas for promotional materials using the Oppenheimer component set. The goal was to take modules and combine them into a highly usable site.

 My role: wireframes and visual design

I designed a way to help Financial Advisors learn why they should go digital. Making the transition from print to digital is not easy for many financial advisors and their clients. This landing page explains in a clear way how digital benefits advisors and what they can do with digital, rather than print, products.

My role: explain benefit of digital products in a clear manner using copy, wireframes, and visual design.

At American Express, I helped re-design the ux of logged in account experience. We did a great deal of research, uncovered the most frequently done tasks by looking at the data and user interviews. We then aligned these needs with business goals and the technology back end. The goal was to display a lot of information in an easy to understand format.

My role: creating wireframes, working using an Agile methodology, working together with product owners and technology to iterate concepts, working with user research team to test ideas and hypotheses, iterating as needed. The design shown is a sample I came up with as a concept.

At American Express, I helped re-design the ROCs (Record of Charges) page. This design required several states (open/close, graph view, print view). We also had to think of a way to visually display spending and inform users of changes.

The goal here was to not overwhelm the user with information, but allow them to drill down as needed. Additionally, we had to leave enough space for future growth and new products.

My role: sketches, concepts, wireframes, visual design, user testing, working with product and technology, iterating as necessary, presentation to stakeholders, weekly sprint meetings. The design shown is a sample I came up with as a concept.

At American Express, I helped re-design the bill pay process. We held user research studies, learned what information people needed to pay their bills, and created journeys to make it simple. We wanted to have as few steps as possible, while still letting the user know where they were in the journey.

My role: sketches, concepts, wireframes, visual design, user testing, working with product and technology, iterating as necessary, presentation to stakeholders, weekly sprint meetings. The design shown is a sample I came up with as a concept.

These animations show mobile scrolling for an Amex logged in experience. The design shown is a sample I came up with as a concept.

This was a prototype of a responsive design that would scale from mobile to desktop and back. The goal was to have it work equally where everywhere.

My role: concept, prototype, wireframes and testing.

I helped design a two factor authentication flow. Two factor authentication can be a difficult user experience to implement. It requires users to take many steps and use different devices. The goal here was to not clutter up the page with unnecessary information and keep the flow simple. Having a call to action at the end helps users know what to do next.

My role: design the user journey and test with stakeholders and users. Iterate as needed based on feedback from product owners and technology.

I helped LEGO create an online application for kids. LEGO Comic Builder was an online comic builder for kids. The goal was to have a simple drag and drop interface that kids could use to create their own stories.

My role: user experience journey, wireframes, user research and testing.

I helped LEGO teach kids how to use an application. LEGO Comic Builder was an online comic builder for kids. The goal was to have a simple drag and drop interface that kids could use to create their own stories.

My role: user experience journey, wireframes, user research and testing.

I worked on some logo updates. Killington’s logo is nice, but does not necessarily reflect a modern look and feel. These were some exploration of a more updated style.

My role: concepts, logo and icon design.